Trust can be deconstructed into two
dimensions: cognitive and affective.13
From a cognitive perspective, trust is
the adopting organization’s perception
that the cloud vendor has delivered as
promised. The cognitive dimension is
understood in terms of organizational
competence in which competence
trust9 is based on the organization’s belief
that the cloud vendor has the requisite
skills, abilities, and expertise to
facilitate cloud deployment. The affective
dimension assesses the perception
of genuine concern and care, as demonstrated
through the cloud vendor’s
actions. Openness trust9 highlights the
importance of honest communication
and willingness to share information
between partners characterizing affective
trust.