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There is a parallel between a KM system and a system for the management of money. At one time financial management was a specialized function in most organizations, while now every manager is responsible for managing his or her budgets and often profit and loss. A financial management system consists of a holistic blend of people, processes, and technology-not only formulas and spreadsheets. Financial management roles in organizations include financial planners, accountants, and auditors as well as budgeting and accounting processes. SAP, Quicken, and many other software solutions are technologies used in financial management functions.
However, none of these roles and technologies would be brought into a culture where the management of money was considered unimportant. The majority of people in most organizations now work in a financially aware culture. Employees know they need to manage money, they need to look after it, and they need to not waste it. Similarly, a Knowledge Management system needs a knowledge-aware culture, where people know that the knowledge they work with is not just their personal knowledge, it is company knowledge. Employees know they need to manage knowledge, they need to look after it, and they need to not waste it. Changing the culture of the organization to become knowledge-aware will not be easy and it will not be quick; however, it is possible, as illustrated by the cases in Part II.
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