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PURPOSE AND OBJECTIVESThe purpose of service portfolio management (SPM) is to ensure that decisions to invest in IT services are sound and are fully aligned with the needs and priorities of the business. Once a decision is made to invest, the investment must be managed through its lifecycle, and SPM’s goal here is to ensure that the investment delivers optimum value to the organisation. As a management support system, the service portfolio enables the organisation to answer strategic questions about its services, customers and pricing, as well as helping it set priorities and plan resource allocation.An objective of SPM is to ensure there is an effective methodology for the evaluation of potential investments. Once an investment has been agreed, the purpose of SPM is to ensure that the investment is managed effectively throughout its lifecycle. Among other things this is about ensuring proper governance arrangements are in place, that investments and their business case are reassessed against changing conditions both within and outside the organisation and that the realisation of benefits is properly managed.
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