In addition to the dedication of human resource to customer service management, the company also has principles and policies used to govern quality assurance.
The first policy is that, it is a mandatory for all employees to meet the requirements of the customers all the time.
Secondly the policies also focus on prevention of defects in its products and errors during the process of customer service. The goods sold in Tesco stores must meet certain standards and this means that total quality management according to Tesco involves also the supply chain management. Suppliers of goods are not expected to deliver goods with defects which would cause the customers to raise complaints.
Thirdly, the policies also focus on the verification of processes to measure whether they are meeting the right standards for quality.
Speed performance objective
The condition for food preparation has to be hygienic
The company also considers the quality management system of all its suppliers before getting into business with them
Cost performance objective
Human resource management. The company has policies that ensure its team of workers is treated with the respect it deserves