From above table it is clear that both the
organizations agree over factors like:
new/improved business processes; information
visibility and reduction in documentation cost, etc
as highly important (as Avg.>4). At the same time
strategic level managers of both PCL and PTL are
also of the opinion that ERP impact is high on
factors like overall integration; improved business
performance; reduction in communication cost
and decreased opportunity cost due to poor
information. However, top level managers of PTL
also agrees, that ERP has high impact on cost
reduction, standardization and increased
flexibility in the system. Whereas top level
respondents of PCL had also given high score to