They further hermeneutics analysis was chosen because it provides the textual data (Myers, 47). This method generates fundamental ontological insights into human behavior and enables understanding of the various forms of social activities (Butler, 16). It also provides rich insights into the competency and capability development process (Pan,Pan & Hsieh, 50). This study focused on how LC develops competencies and capabilities to support ES upgrade and implementation. Thematic analysis guided the organizational of the data to correspond to practices, competencies and capabilities. To interpret the case write-up, this study crafted typologies (or themes) into tables with quotes (refer to Tables 2 to 5) (Pratt, 55). The researcher
then used logical reasoning and data triangulation (Klein & Myers, 35) to formulate a new conceptual model—the competency and capability development model.