Greet me
Welcome me
Inform me
Direct me
Thank me
Call me
Look up the guest reservation and determine whether or not they have stayed at your hotel before.
If the guest has stayed at the hotel before acknowledge that and welcome them back by saying “Welcome back to the Novotel St Kilda”
If you cannot tell if the guest stayed at the hotel before, find out by simply saying , Welcome to the Novotel St Kilda!, Have you stayed with us before?