Results (
Thai) 1:
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• Role Clarity: The extent to which organizational members know what is expected of them. • Communication Quality: The extent to which organizational members exchange clear messages. • “Fit” with organization: The extent organizational members comfortably “fit in” the organization. • Behavioral Conformity: The extent organizational members are required to think and be have differently than otherwise would be the case.• job Satisfaction: The extent organizational members report positive appraisals of their work situation.Organizational • Quality of Products/Services: The extent to which organizational members appraise the quality of their organization’s products.• Commitment to Customer Service: The extent to which the organizational members make sure customers feel good about the service the organization has provided. • Adaptability: The extent to which the organization responds effectively to the changing needs of its customers.• Turnover: The extent to which organizational members expect to leave the organization within two years.• Quality of Workplace: The extent to which organizational members appraise their organization as a good place to work.
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