for example, is likely you have one or two employees in your restaurant to service or serve food to customers. An online boutique, on the other hand, may rely on an intuitive user interface to make it easy for customers to find what they want. As another example, you may decide to negotiate on prices for certain clothing items with customers, or you may decide to only sell clothing at the listed prices. Describe your product return policies and lay out the way in which you plan to deal with customer complaints.