Abstract
Purpose – To investigate nine organizational dimensions that enable individual learning in hotel
establishments and to note interests of tourism professionals to the learning of organizations subject.
Design/methodology/approach – Questionnaire technique was used for the sample of 129 staff
working in three different five-star hotels in Antalya. For data evaluation, SPSS program was used.
Findings – According to the findings, the highest pure value and variance explanation rated
dimension was that of behavior of superiors. This result shows the importance and role of superiors in
hotel establishments. In addition to this, the majority of the sampled staff engaged in teamworking
and made dialogue with colleagues, but with some considerable occurrence; sampled staff rarely had
training and rewards.
Research limitations/implications – The results are limited within the sampled staff working in
three different five-star hotels, so the results cannot be generalized, but the scale in the study can be
used in other researches.
Originality/value – This study can be evaluated as useful information and guidance for tourism
industry professionals regarding learning of organizations.
Keywords Learning organizations, Hotel and catering industry, Organization culture, Learning, Turkey
Paper type Technical paper