4.2 If it is felt necessary to return goods, a Credit Request Memo (CRM) should be issued. This is an advice to the supplier that the goods supplied have not been accepted and as such, will not be paid for. 4.3 The CRM should also be used to advice of arithmetic errors and other discrepancies, such as short deliveries discovered by Receiving. 4.4 The CRM should be signed by Receiving and the supplier's delivery agent. The two-part CRM set should then be distributed as follows: - A copy to the supplier. - A copy to Accounts Payable. 4.5 In the case of goods returned due to poor quality, Receiving should advise Purchasing Manager of the problem