The “Hygiene Factors” that I immediately identified within Flight 001 that are being met are Supervisors, Interpersonal Relations, and Working Conditions. Right from the beginning of the video employees talked about Interpersonal relationships among the employees, managers, and the actual owners of the store. Employees have direct access to store owners, and can talk with them directly if needed, and obtain direct feedback from them regarding Flight 001, and their performance as employees. Employees also paraded the fact that at Flight 001 the working conditions are great in terms of making employees feel part of a team, that they are valued and important, and that they too can grow within the company. Supervisors/Managers themselves said the reason they keep employees motivated was: They allow the employees to feel a personal connection with people at the corporate level, personal loyalty; employees are part of the bigger picture, or broader growth. Flight 001 looks to be meeting all or most of Maslow’s hierarchy needs, some motivation factors are work are achievement, recognition, and the work itself, and managers describe these as being good attributes and advantages of working within a small business.