Once a service management solution has been implemented, it is essential not to sit back and think that the job has been done. All aspects of the environment will be continually changing, and the service provider must always continue to seek improvements. Continual service improvement is responsible for ensuring that these improvements are identified and implemented. The performance of the
IT service provider is continually measured and improvements are made to processes, IT services and the IT infrastructure in order to increase efficiency,
effectiveness and cost-effectiveness.