From your quotation it looks like a big claim.we have checked with QBE for claim process, If you take your car to TOYOTA BYPASS you need to pay and get reimbursement later but if you take your car to TOYOTA RASSADA (Opposite Mission Hospital) no need to pay because they have contract with there.
When would be convenient for you to repair at garage, please let us know and we will inform to insurer to send staff to take care of your case.