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In a restaurant, make her feel welcome. If the food selection is limited, explain that it’s near closing time. Endeavour to provide good service without making her feel that she is being hurried.
 
In an hotel, find them a room. If they are very late and the rooms in the hotel, including theirs, have been assigned to guests find them a room in a nearby hotel for the first night. Do what you can to keep them positive. They are usually late for a reason which has not put them in a good mood, such as a cancelled flight or very heavy traffic over a long distance. Very few people deliberately turn up late.
 
In an office environment, do what you can to make them comfortable whilst you find out if the meeting they have come for can still go ahead if they are visiting you. Offer alternatives if you can, such as a shorter meeting without the nice chit chat to start with or perhaps with a delay for a short while.
 
If you are visiting them, decide whether you can complete your business in a reduced amount of time dependent on your and their schedules. If not, rearrange a time.
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