Dear Ann,
Pls notice attached pi have add warranty remark following information:
warranty only suits for the problem that comes from spring structures. We caculate the warranty time from the moment our customers receive the mattress and sign, and please also keep the invoice or our acting company's receipts.Otherwise we will regars you as giving up the right of warranty.Please keep in mind that warranty is based on the correct use of the mattress.Other misuse of the mattress like not having smooth bed shelf support and make the mattress change shape or bend will not be our warranty scope.
Pls keep this attached pi as last pi.
I have a query, you said the mattress brand should be CROWN, but the attachment in last file are all TRUFFLE, can we still use these files?
The mattress price only inclue one main label, we only can support you one more warranty label, will not charge you freight of main label and warranty label.
But for the pocket_corner guard, can you delete this packing corner guard? because all of these mattress are compress mattress, cannot pack by corner guard, at the same time, we will charge you freight of corner guard, so pls delete this packing.
So we waiting for the barcode and name Thai confirmation.
Waiting for your kindly reply.
Thank you.
Cassie