Define project scope and budget based on objectives given by project owner or executive
Plan and manage project in terms of timing, deliverables, budget, and risks
Constantly monitor and report on project progress to all stakeholders
Lead and organize cross-functional team to deliver end results on regular basis
Mange and solve project issues, changes, and interventions to achieve project outcomes., as well as escalate issues to Steering Committee and/or Management when necessary
Ensure quality of project deliverables throughout project life cycle
Coaching more junior project manager or less experience colleagues in project management methodology and practice
Take part in the evolution / improvement / training of project management methodology at TMB
Ensuring operations teams are aware of changes and are prepared
Communicating across organizational boundaries – from working teams through to senior managements
3rd party management responsibilities
Following up if service delivery is not meeting expectations
Working with the business and operations teams to identify and manage service improvement activities
Ability to follow solution/technology (HW, SW, etc) best practices as defined by the Managed CRM Services management