Zara is highly vertical-integrated and also centralized. As mentioned earlier, Zara relies more on direct communication with its consumers rather than spending for advertisings. Therefore, flow of information system must be excellent. Zara gathers data
from consumers daily, even several times in a day. The headquarters gather consumers‘
data from its stores across the globe. They use the Personal Digital Assistants (PDA) to gather immediate customer input and feedback and directly send it to the headquarters. Types of information gathered by PDA for example why a customer does not like the clothes and what would make it better. Moreover, in its day to day operation, Zara also uses the Point of Sale System (POS) which includes the transaction processing system that captures customer purchase intentions. The examples will be asking customers what they like and what they do not like in fitting rooms, etc. The POS system show how garments rank in sales in different