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PURPOSE AND OBJECTIVESThe purpose of service transition is to:• set customer expectations on how the new or changed service will enable business change;• enable the customer to integrate a release seamlessly into their businessprocesses and services;• reduce variations in the predicted and actual performance of the services once they are introduced;• reduce known errors and minimise the risks from change;• ensure that the service can be used in the manner in which it is required.
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