The Ordering Process: Phone Orders
Phone orders, which comprise approximately 3% of the Business’s orders, come
to the Business in the following way. A customer calls the Business (on the Business’s
own phone line: the home phone is separate) and states that she wishes to place an
order.
The owner or her husband grabs a scrap of paper (quarter sheets are kept near
all Business phones) and writes down the order and all of the customer’s information,
including her credit card number.
The order is then scotch-taped to the owner’s computer monitor until it is placed
onto the “Orders” clipboard.