We’re writing to you about reservation 648018996 for Morgane Lay, check-in date 2015-12-25.
We contacted you by phone, but were unable to reach you.
The guest contacted you by e-mail on the 3/09/2015 to cancel her reservation, and you confirmed this request in a reply e-mail on the 4/09/2015. The guest then cancelled her reservation on the 28/12/15 and would like to know whether or not you charged her.
Could you please advise?