F/O department or Front Office department is regarded as an important part of hotel because Front Office is the first part that all hotel’s guests have to contact when they come to check in. Most of work features of this department is to serve an convenience way for guests both for checking in and checking out. Include give information with the guests such as information about hotel. In fact, working process of this department is divided into 4 parts that are reception, reservation, operation and Bell Boys. So, all of these features that was mentioned above are the process of reception. For process of reservation, it is booking with the hotel. The Reservations is divided into individual and group such as gruop tour or family