Pending orders will not appear in either the Orders report or the Unshipped Orders report and will be grayed out (non-actionable) in Manage Orders. Amazon holds all orders for 30 minutes, which gives buyers an opportunity to cancel orders. Buyer-canceled orders will appear in Manage Orders as canceled and will be grayed out. In some cases, our payment and order detail verification processes may potentially extend order processing times for as long as 21 days. For more information, see Pending Orders. If a buyer contacts you while an order is in Pending status, refer them to Amazon Customer Service for more information.