Do you have chance to review and advise the note below?
“On the other hand, we have another task to move NICE IC connection from AP1 back to TH schedule today, but due to time constraint, we have to reschedule it to another week.
So, the NICE IC move activity to change the CTI connection from AP1 NICE IC to TH IC, this help when happen flapping of network connection from TH to AP1, TH IC will continue capture the CTI details, all call recording will remain capture with agent details.
Knowing 10pm to 6am is the low peak hours for calls, seeking your approval are we allow to schedule the NICE IC move task on 26th Nov Saturday start 10pm to 3am?
This activity will have 5 hours down time without call recording.”