This provides an excellent starting point for the future state. However, it does
not close the matter with the resistant employee(s). As you draw the Future State
Map, remember to include kaizen bursts that remind the project team to develop,
train, and implement standard operating procedures (SOP) throughout the value
stream. The documented tasks can become the actual SOP, or they can be used
as the basis for quality-at-the-source checklists for use in the process