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When Face Time Isn’t PossibleSometimes, talking to employees in person isn’t an option. That’s where technology can help, whether it’s Web conferencing, online meetings or video services such as Skype, Google Hangouts, WebEx and, yes, Apple’s version of FaceTime. “It’s what we can call ‘virtual face time,’ ” says Kimberly Elsbach, an organizational behavior expert at the University of California-Davis. “It has some of the same benefits as being in person.”However, too often, such tools are used in companies only for large official meetings rather than for informal chats. To help telecommuters feel less isolated, Elsbach recommends that HR check in with them periodically by video chat so that they associate HR with a name, face and voice—which will give them the perception that HR is there for them, even when they can’t be physically there.Though less desirable than in-person or video chats, reaching out with a quick phone call can also help HR forge connections and provide the verbal cues that are missing from e-mail. “There is so much more I can add to the conversation when I can at least hear an employee,” Walters says.
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