A: hello madame can I help you
B: I would like to return the shoes.
A: Why, sir? Are they tight or loose?
B: They are too tight.
A: You can exchange them for ones that fit your feet.
B: Would you mind if I would like a refund?
A: I am very sorry, sir. We don’t have a policy on refund, but we offer an exchange of our merchandise.
B: OK. Get me the bigger size.
A: Here you are. Please try them.
B: They are fit my feet. OK. I take them.
Thank you very much.