Application monitoring and alert to related parties
Analyzing application performance
Maintain and update ITIL Event Management related to monitoring
Review, design, and updatedrove application monitoring in daily operation runsheet.
Monitor health status of each server in production environment and ensure server and transaction performance
Perform corrective/preventiave maintainance and seek for improvement of the monitoring tools and servers
Control any changes applicable to monitoring tools
Report, track abnormal status detected and coordinate with related parties
Analyze and suggest indicative cause
Ensure hardening and zero vulnerabilities of monitoring tools
Performing batch processing and incident escalation
1st Tier Support