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•Policies
•Procedures
•Creating symbols
•Reflecting beliefs, values
•Common language, artifacts
•Basic assumptions and containers for storing and retrieving knowledge
The sense-making actions are often invisible, as compared with the structuring actions that will be discussed in Chapter 5. The sensemaking actions are important to understand because they represent the culture. Specific sense-making levers that have been identified as impacting Knowledge Management initiatives and contributing to organizational learning are:
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