Semi-structured interviews were used to gather detailed information
from all employees involved in the maintenance of
ISO 14001 environmental management system (EMS). As Cascio
[9] or Seaver [45] point out, organisations typically opt for
a small team to implement and maintain their environmental or
quality management systems. This was the case in both CSOs.
In both cases, six (respectively five) employees were members
of the environmental management system team (EMS team),
which was responsible for the maintenance of their respective
ISO 14001 EMSs. We focused our semi-structured interviews
on these respondents because many of the areas of interest