ITIL processes and functions
Table 1.1 lists the ITIL service management processes and functions in alphabetical order, identifying the publication in which they are primarily defined, where significant further expansion is provided and the chapter in Section 3 that contains greater detail. Most processes play a role during each lifecycle stage, but only significant expansion references are included. The shaded processes are not part of the foundation syllabus and are not covered in detail in this book except for demand management which includes the concept of ‘patterns of business activity’ which remains within the syllabus.