Level three involves deciding the additional non tangible benefits that a product can offer. Competition at this level is based around after sales service, help lines, warranties, free/cheap delivery and so on. In other words it is things that the product does not do but customers may find them useful. Non tangible benefits such as product warranties offer customers peace of mind and demonstrate the manufacturer has faith in the quality of its product. In fact the ubiqtous use of some augmented benefits have turn some level three benefits into a customer expectation for example customers expect cars to have manufacturer warranties.