Thank you for the email. We apologize for any delay in the delivery of your package and response to your email. Our records indicate this shipper request all issue to be referred back them. You can contact the shipper at 1-877-737-4672. We would advise you to never accept any packages that are not directly address to you or to your household. We have noted in the system, the driver is to only give you your packages and other packages should be delivered to the corresponding apartments, or to the leasing/management offices if they accept. Our apologies for the delay.