Purpose
What is the purpose
of your document? Follow up the result
Audience
Who will receive your document? And why? All of the staff member
Format
What kind of document? Email? Letter? Memo? Email and memo
Method
Should your document be short, long, have bullet points? Does it require persuasive/abrupt language? What sort of language should it use? Why? short information and conclusion
Means
Should your document be written in Word, Excel, PowerPoint, etc.? Why? - using Word to explain
- support by excel and power point
Organisational rules/protocols
What organisational rules and standards do you need to take into account and why? everyone need to follow up the result
Key points
What key points need to be in your document and why? - conclusion about resolve the problem
Structure
What order should your key points go? follow up and get the feedback