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3. Support ProgramsChange can cause undesirable effects. Guilt, anger, fear, denial, embarrassment and stress will surface at different times among those who are let go and those who survive during downsizing (Moravec, Knowdell & Branstead, 1994). Employees need to be prepared and to learn how to deal with change and these emotions within a more positive and healthful framework (Jackson, 1996). Human resource leaders can facilitate this learning by establishing and implementing support programs throughout the downsizing initiative.The author has experienced that these support programs can range from offering one-on-one counseling with a trained professional to offering employees seminars on decision making, coping with change and stress management (see Figure 2). These programs should be established for the surviving, as well as separating employees. It has been found that a well-planned downsizing that alleviates survivors' concerns must include resources being devoted to support separating employees in their search for new employment (Serving the American Public: Best Practices in Downsizing, 1997). Support programs throughout the downsizing will help employees adapt to the change. Employees who adapt to the change are essential to organizational success after downsizing (Labib and Appelbaum, 1993).
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