Implementation of WTO market access commitments is putting further pressure on local companies to improve service qualities and to be more responsive to market requirements. One of the most crucial, if not the most crucial, problem that adversely impacts on the efficiency and competitiveness of Vietnamese service provide is the shotage of trained manpower at all levels of the management and operation, from different management levels down to warehouse workers. Based on a VIFFAS assessment, the logistics market supply side is generally not concentrated but rather characterized by a certain degree of segmentation :