So,I'm here today to present you with the results of that survey. Now , to do this I've divided my presentation into three parts. Firstly, I'll talk about the background of the research . Then we'll look at how we approached the research, and thirdly I'll summarize the key findings of the research .
So, let's start with a brief description of the background. Six months ago, your company found that there was an increasing number of customers, in one of your company's three regions, that were canceling their contracts within fourteen days. There were also a growing number of complaints to the call centre. So the key question our survey needed to ask were: why so many complaints and why so many cancelation ? Of course, there were also other issues that our survey needed to take into account...