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Kaplan and Cooper (1998) provide a broad definition of ABM and describe it as referring to the entire set of actions that can be taken with activity-based cost information. They state that ABM enablesan organizationto accomplishits outcomes (e.g. revenues)with fewer demands on organizational resources. ABM accomplishes its objective through two complementary approaches which Kaplan and Cooper describe asoperational and strategic ABM. Operational ABM takes the demand for organizational activities as given and attempts to meet this demand with fewer organizational resources.
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