Thank you for your continued support and for the confidence that you have placed in us. I would like to assure you that we do not take this confidence for granted.
At Citibank, we work as one team with a common purpose – to provide best-in-class service to
our customers. Our philosophy has always centred on our belief that customers should be
treated in a fair and balanced manner. Thus, we endeavour to make Fair Dealing a core
practice in everything we do – from the way we conduct our business and interact with
customers to the products and services we offer. This belief is embedded through our Client
Excellence Programme, which was launched in 2007.
You have my assurance that we are committed to ensuring that Fair Dealing is central to
everything we do and it is a belief we stand by in our interactions with you, our valued customer