There can be clashes between units of the organization
that are adopting aspects of a more open culture—for
example, cross-functional, cross-hierarchy communication
and external benchmarking—and the control culture of
other parts of the organization. The new open HRO design
structures and practices that include new cross-hierarchical
or cross-functional openness may conflict with
existing control phase design structures that have been
successful for mastering routine operations. In addition