We've investigated your unauthorised payment claim. In your communication to us on , you stated this payment was made by someone you know, such as a family member or a friend, to whom you provided your password. For this reason, we're unable to proceed with your unauthorised payment claim.
We always advise against disclosing your password to anyone else and cannot accept responsibility for any losses incurred due to sharing of passwords.
If you haven't already done so please change your password so that it's known only to you, the account holder.