The hospital staff has responded favorably to
the application. “Our people like the EPV
concept and find the software easy to use,”
Travers said. “The software deployment and
rollout was easy, and the folks at CyberArk were
on hand for training. Our experience working
with their support team has been very positive.
They respond quickly even for non-critical
issues.”
The hospital IT staff is already looking forward
to new ways it can enhance password
protection. It is planning to upgrade to the
latest edition of the EPV to take advantage of
LDAP authentication. The hospital is also
considering deploying the Central Policy
Manager, a key module for automating and
managing password resets on a host of target
systems.
The hospital is pleased with the great level of
visibility it has gained over its high-level
identities. “We really appreciate having a policy
where it’s easy to know where and how
privileged accounts are being used,” Travers
said. “We have more comprehensive controls
than we had in the past.”