IntroductionTo remain competitive,

Introduction
To remain competitive, organizations are increasingly urged to adapt to changes in
their business environment. Trends like higher demanding customers, faster changing
customers’ demands, increased regulation, and offshoring give rise to the re-thinking
of business models and processes. In the software development industry, a number of
vendors have successfully applied ‘agile software development process’ principles,
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This paper results from the Agile Service Development project (http://www.novay.nl/
okb/projects/agile-service-development/7628), a collaborative research initiative focused on
methods, techniques and tools for the agile development of business services. The project
consortium consists of BeInformed, BiZZdesign, CRP Henri Tudor, HU University of Applied Sciences Utrecht, IBM, Novay, O&i, PGGM, RuleManagement Group, Radboud University Nijmegen, Twente University, Utrecht University, and Voogd & Voogd. The project
is part of the program Service Innovation & ICT of the Dutch Ministry of Economic Affairs.

Results (Indonesian) 2:

Pendahuluan
Untuk tetap kompetitif, organisasi semakin mendesak untuk beradaptasi dengan perubahan
lingkungan bisnis mereka. Tren seperti pelanggan menuntut lebih tinggi, lebih cepat mengubah
tuntutan nasabah, meningkat regulasi, dan offshoring menimbulkan re-pemikiran
dari model bisnis dan proses. Dalam industri pengembangan perangkat lunak, sejumlah
vendor telah berhasil diterapkan 'proses pengembangan perangkat lunak tangkas' prinsip,
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ini hasil karya dari proyek Agile Development Service (http://www.novay.nl/
okb / proyek / tangkas-layanan- pengembangan / 7628), sebuah inisiatif penelitian kolaboratif terfokus pada
metode, teknik dan alat untuk pengembangan tangkas layanan bisnis. Proyek
konsorsium terdiri dari beinformed, BiZZdesign, CRP Henri Tudor, HU University of Applied Sciences Utrecht, IBM, Novay, O & i, PGGM, RuleManagement Group, Radboud University Nijmegen, Twente University, Utrecht University, dan Voogd & Voogd. Proyek ini
merupakan bagian dari program Inovasi Layanan & ICT dari Kementerian Urusan Ekonomi Belanda.