Thank you for your email.
We would like to inform you that we have investigated the attached past date PNR historical data and the file from carrier. We can see that the agent had created the PNR for the passenger and cancelled it. Later, the airline kept adding the segments to the PNR. This is due to the dupe bookings that the airline had in their system for the passenger.
Furthermore, we can also see that the passenger had a valid ticket that was not issued in an agency in Saudi, but it was issued in Egypt. Following is the ticket information for your reference purpose only