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Develops a strong knowledge of the hotel's facilities and services and of the surrounding community.
Provides guests with information about attractions, facilities, services, and activities in or outside the property.
Makes guest reservations for air or other forms of transportation when requested. Obtains necessary itinerary tickets.
Makes guest reservations for the theatre and other forms of entertainment when requested. Obtains necessary tickets and provides directions to facilities.
Organizes special functions as directed by management.
Arranges secretarial and other office services.
Coordinates guest requests for special services or equipment with the appropriate department.
Contacts roomed guests periodically to ascertain any special needs.
Handles guest complaints and solve problem to the degree possible.
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