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We studied a medium-sized executive recruiting firm over five years, with fourteen regional officesthroughout the United States. The employees occupy three basic positions – partner, consultantand researcher – and our interviews indicate that the contract execution process is relatively standard: Apartner secures a contract with a client and assembles a project team (team size mean = 1.9, mode = 2,min = 1, max = 5) by assigning team members to projects. There is some limited room for negotiationin that consultants and researchers can suggest that their inclusion on a project is not a good idea fordifferent reasons. But, typical power politics exist between the partners and lower status employees.2Once assembled, the team establishes a universe of potential candidates including those in similar positionsat other firms and those drawn from the firm’s internal database. These candidates are vetted onthe basis of perceived quality, their match with the job description and other factors. After conductinginitial due diligence, the team chooses a subset of candidates for internal interviews, approximately sixof whom are forwarded to the client along with a formal report of the team’s due diligence. The teamthen facilitates the client’s interviews with each candidate, and the client, if satisfied with the pool,makes offers to one or more candidates. A contract is considered complete when a candidate accepts anoffer. The period from client signature to candidate signature defines project duration.The core of executive recruiters’ work involves retrieving and understanding clients’ requirementsand matching candidates to those requirements.3 This matching process is information-intensiveand requires assembling, analyzing, and making decisions based on information gathered from varioussources including team members, other firm employees, contacts outside the firm, and data on potentialcandidates in the internal proprietary database, external proprietary databases, and public sources ofinformation. Recruiters earn revenue by filling vacancies, rather than billing hourly. The speed withwhich vacancies are filled is therefore an important intermediate measure of productivity. Contractcompletion implies that the search team has met the client’s minimum thresholds of candidate fit andquality, and given controls for differences across contracts (e.g. job type, location), projects completed
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