As you can see in CRM (screen shot attached), client's account #8062624 is archived. Please note that accounts are moved into the archive after 90-130 days of inactivity.
First, you will need to make a request for MetaTrader Managers to activate the account following this link: https://admiral.atlassian.net/servicedesk/customer/portal/18/create/386.
You can find the procedure for restoring accounts and more information in Wiki: https://admiral.atlassian.net/wiki/display/OP/Restoring+archived+MT+accounts.
After the account has been restored, please let us know in this ticket and we will ask Dev.Support team to link client's account to his TR.
Please let me know if you have any questions.
Kind regards,
Viktoria