I don't have a schedule to be India in next 2 months, but now I'm in Thailand and I think you can help me about some valves for an urgent project here.
Our people in Thailand is concern because the first purchase order from your distributor here in Thailand had a delivery time around 8 weeks.
For this special customer they only need few valves, for oxygen service. Similar the last purchase.
I can send all process conditions if it's possible, after receive the purchase order, delivery the valves in 4 weeks.
Another concern here, happens because they received the valves for oxygen service without any specification sheet together. Normally from others suppliers, it's provide the manufacture order with all specifications like it was cleaned for oxygen service.
Another complaint it's about how the valve for oxygen service was delivered, without a seal bag, because it's normal any instrument and valve from others suppliers, cleaned for oxygen service, is provided inside a seal bag with the "certification/specification" that it's clean for oxygen service.
I don't know if it's a problem from the local distributor, and our people is afraid to put the equipment running with oxygen, as the distributor not provide a certification sheet referring to the PO and valve tag was cleaned for oxygen service.
Please, I ask you to inform it's a normal procedure from Schubert & Salzer provide the valve just in a box without any paper, mainly when this valve is for oxygen service.