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Patient- and family-centered care is an approach to the planning, delivery, and
evaluation of health care that is grounded in mutually beneficial partnerships among
health care providers, patients, and families. It redefines the relationships in health care.
Patient- and family-centered practitioners recognize the vital role that families play in
ensuring the health and well-being of infants, children, adolescents, and family
members of all ages. They acknowledge that emotional, social, and developmental
support are integral components of health care. They promote the health and well-being
of individuals and families and restore dignity and control to them.
Patient- and family-centered care is an approach to health care that shapes policies,
programs, facility design, and staff day-to-day interactions. It leads to better health
outcomes and wiser allocation of resources, and greater patient and family satisfaction
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