Universities, competitiveness and TQM: A plan of action for
Cyert, Richard M. Public Administration Quarterly 17.1 (Spring 1993): 10.
เปิดการเน้นคำที่พบสำหรับเบราว์เซอร์เสียง
ซ่อนการเน้น
บทคัดย่อ (สรุป)
แปลบทคัดย่อ
To be relevant to society, universities must grapple with the problems that are significant to society. Today, societies throughout the world are addressing the concept of competitiveness. Universities can contribute to increased competitiveness in 3 different ways: 1. in their education, 2. in their research, and 3. in their internal management behavior. Total quality management (TQM) is a management philosophy that has spread throughout the world. Unfortunately, this revolutionary change goes unrecognized in the curricula of most universities. Research activities have not radically changed, despite the concern in society over thecompetitiveness of our economy. American universities are the best in the world. As the US becomes international, businessmen in other countries will put pressure on their governments to improve universities. Then, US universities will lose their quality advantage and will have to worry about their own competitiveness.